Frequently Asked Questions
Here you’ll find answers to the most common questions about sizing, shipping, care, and orders. If you can’t find what you’re looking for, feel free to reach out directly.
What sizes are available?
Check each product listing for available sizes and measurement instructions. For caps, sizes are based on a base size with adjustability. If you use US hat sizes, see the equivalents below.
Need a different size? Custom sizing is available — just get in touch.
How do I measure my head for a hat?
Use a flexible tape measure (or string) to measure around your head:
- Position it across your forehead, about 2cm above your ears, and around the widest part of your head.
- Keep it snug but not tight.
- Measure 2–3 times for accuracy.
If using string, mark the point, lay it flat, and measure it against a ruler. Your size will be in cm (e.g., 57cm) or inches (e.g., 22¼”).
Do you offer gift wrapping?
I don’t currently offer gift wrapping, but I can include a personal note if your order is a gift. Leave your message at checkout, or email me your gift message after ordering.
How do I care for my hat?
Each order includes custom care instructions, and you’ll also find a care label inside your hat or cap. If you’re unsure, just ask me.
Will my hat look exactly like the photos?
Each piece is crafted individually to match the design shown, so it will look very close to the photos, with only minimal natural variations that highlight its handmade nature.
When will my order be shipped?
- Made-to-order hats and caps: usually within a few weeks of purchase.
- Ready-to-wear hats, caps, and beanies: within 1–2 working days.
If you’d like expedited shipping, email me to discuss options (additional cost applies).
When will my order arrive?
Delivery estimates for standard shipping:
- UK: 1–3 working days
- Europe: 5–7 working days
- USA: 5–10 working days
Times may vary with postal delays. If delayed, contact me and I’ll help track it.
Do you ship worldwide?
Yes — I ship to most countries. Customs fees or import taxes may apply outside the UK, so please check local rules before ordering.
From 29 August 2025, all imports to the United States — regardless of value — are subject to customs duties and taxes. The previous de minimis exemption no longer applies.
Do new U.S. customs rules mean I’ll be charged extra when my order arrives?
Not when you shop with Makshy. The U.S. customs duties are prepaid through the shipping carrier so your order will arrive with no surprise fees. If a carrier ever requests customs duty payment, please let me know straight away — these duties have already been prepaid on your behalf.
